FAQS

- Order

We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within 2 hour) with your change/cancellation request details included.You can email us.(cs@summermae.com).This will minimize the processing delay with your order due to the changes being made.

You can check the Size Chart on the product page for easy reference and contact us by email.

The confirmation email will be sent once the order was placed, if you didn't receive it, please check your spam mailbox first.

聽- Shipping

We ship orders all over the world. But if your shipping address is not the United States, please contact us for the inventory check. If you want to know more detailed information, please check the dedicated "shipping info".

Please note the聽total time聽= processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Generally speaking,it will be 7-15 days to dilvery the parcel arrived at you. The delivery time depends on your shipping address & requirement.聽

Generally speaking, the total shipping cost will depend on the following factors:

路聽The shipment method you choose (we offer Standard shipping and Expedited Shipping options);

路聽The destination country that the package ships to;

路聽The number of items you order, as well as the total weight and volume (size) of the package.

路聽Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

As soon as we are ready to ship your order, we will send you an email with the delivery information.聽Paste your tracking numbers here to track your orders Tracking Orders

- Payment

We accept the following forms of secure payment:

路聽Mastercard

路聽Visa

路聽Amazom Pay

路聽Paypal

路聽American Express

路聽Apple Pay

路聽Diners Club

路聽Discover

路聽JCB

路聽Venmo

路聽Afterpay

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Summer Mae cannot declare purchased items as a gift or list an amount that lower than the actual product price.

- Return & Exchanges

Please visit our Return Center. Before submitting a return request, please read the return policy carefully to ensure that the return is successful. Once you are authorized to return the item(s), please follow all of the instructions provided.

- Refunds

Refunds will be processed within approximately 5 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.