We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within 2 hour) with your change/cancellation request details included.You can email us.(firstname.lastname@example.org).This will minimize the processing delay with your order due to the changes being made.
You can check the Size Chart on the product page for easy reference and contact us by email.
The confirmation email will be sent once the order was placed, if you didn't receive it, please check your spam mailbox first.
And then whitelist our email address to avoid our emails going to spam.
Our main warehouse is located in the United States, so you can place orders online only when the shipping address is located in the United States. Due to the restrictions of regional policies and transportation treaties, we temporarily do not accept orders from the following regions Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and the Armed Forces Pacific.
Don't worry, if your shipping address is not in the United States, please contact us for the inventory check. Then we will adjust the shipping country so that you can place the order normally.
For more assistance with online shopping and checkout, please email Customer Care at email@example.com.
If your order is placed on hold please email us at firstname.lastname@example.org.
Please email us with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.
We ship orders all over the world. But if your shipping address is not the United States, please contact us for the inventory check. If you want to know more detailed information, please check the dedicated "shipping info".
Please note the total time = processing time + shipping time , this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Generally speaking,it will be 7-15 days to dilvery the parcel arrived at you. The delivery time depends on your shipping address & requirement.
Generally speaking, the total shipping cost will depend on the following factors:
· The shipment method you choose (we offer Standard shipping and Expedited Shipping options);
· The destination country that the package ships to;
· The number of items you order, as well as the total weight and volume (size) of the package.
· Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
As soon as we are ready to ship your order, we will send you an email with the delivery information. Paste your tracking numbers here to track your orders Tracking Orders
We accept the following forms of secure payment:
· Amazom Pay
· American Express
· Apple Pay
· Diners Club
How it works:
When it's time to pay for your favorite styles, choose Afterpay as your form of payment at checkout. A debit or credit card is required.
Pay Every Two Weeks
With Afterpay, you’ll make the first of four payments at the time of purchase. Every two weeks, the remaining three payments will be automatically deducted from your chosen credit or debit card.
Four Payments, Zero Interest
Enjoy no additional interest or fees when you pay on time.
Afterpay is available online in the US, for now.
You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.
Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Summer Mae cannot declare purchased items as a gift or list an amount that lower than the actual product price.
- Return & Exchanges
Please visit our Return Center. Before submitting a return request, please read the return policy carefully to ensure that the return is successful. Once you are authorized to return the item(s), please follow all of the instructions provided.
Refunds will be processed within approximately 5 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.