RETURN & EXCHANGE POLICY
HOW TO START RETURN
1. Contact us or visit our returns center. Enter your order number and email address to start.
2. Follow the instructions and select the items you want to return, quantity, return reason and returns resolution; provide the necessary information (if any).
3. Once your request is approved, you will get a confirmation email with shipping guidelines.You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
4. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
FREQUENTLY ASKED QUESTIONS
Return & Exchange
1) Within 40 days of the fulfillment date or 30 days after the delivery date.
2)The product should be sent back to us within 15 days after the return request has been approved, or the return process will automatically end.
3) For hygiene purposes, the product may be returned for a refund if it is unused, unworn, and in resellable condition.
4) In the original package with all the tags intact.
5) Only orders purchased on Summermae.com can be returned; We cannot refund or exchange any items purchased from any third-party vendors or websites.
1) Gift cards
2) Free gift or gifted items(We are unable to accept returns or exchanges on any gifted items as we are only able to refund to the original source of payment. We appreciate your understanding.)
3) Items marked as flash sale, final sale & special sale are also not returnable unless there is a quality issue.
If the purchased product is damaged, submit a return request within 7 days of the delivered date in the return center. Select Damaged or defective as the reason, describe the details, and upload high-resolution images of the damaged item.
Once we approved, we will make things right as you are satisfied.
We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right!
In case you receive the wrong item, please submit a return request within 7 days of the delivered date in the return center. Select Received the wrong item as the reason, please provide the below information:
1)Describe the details on the comment, upload clear photos of the wrong item.
2)Comment the product name or SKU number of the item you were supposed to receive (you can find this in your confirmation email).
Once we approved, we will make things right as you are satisfied.
Within 30 days after the delivery date, we are willing to facilitate the exchange of purchased products for any in-stock item.
1)In our return center, you will be able to choose from a variety of other color and size options for your order.
2)If you would want to exchange a product for a different item, please add a note at the return center or send an email to email@example.com with the details of the item you would like to replace it for (name, SKU, color, and size). Please bear in mind, while making an exchange, that we will either refund or charge you the price difference and add it to your purchase.
Once the exchange request has been approved, you will get an email with return instructions. After we receive the returned products and receive payment for the price difference, we will dispatch the exchanged or replacement items.
Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.
Please provide accurate product pictures and size/color, or you could find the right SKU below the title on the product page to us, so we can ship the right item to you.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
After the return request was approved, you should return the item and provide the proof of shipment and tracking number to us within 15 days, or the return process will automatically end.
At this time, we only provide a free exchange service and are unable to offer a free return service.
There are two return shipping options available:
1) We provide a return shipping label from USPS, and charge a return shipping cost.
This fee will be deducted from your refund according to the number of products you return.
- When the returned quantity is less than or equal to three items, we will charge $8 per shipping label;
- When the returned quantity is more than or equal to four items, we will charge $4 per item.
2) You are free to ship the package with any carrier of your choice, so return shipping will be made at your own cost. To guarantee a successful return, please use a standard shipping service that provides tracking and save your return receipt or tracking number for verification purposes.
If you've received a package with an item missing, it's most likely one of two things:
1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.
2) If you have not received your entire order by the expected delivery date, please contact our Customer Service Team so we can look into this for you as quickly as possible.
We will provide you the return address after you have submitted your return request. Please mail it ONLY to the return address we offer and NOT to the address on the original shipment, otherwise we will not receive your return.
If you ship the product with the return label we provided, there is nothing more you need to do, we will track the delivery.
If you ship the package with a carrier of your choice, please include the carrier and tracking number on the return center page after the package has been delivered. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
Regardless of the number of products in an order, only one return or exchange request may be made (unless there is a quality problem).
Before initiating a return request, if your order was sent in several packages, please check that all packages have been received.
Please make sure you entered the right information.
You can find the order number on the thank_you page or order confirmation email. Once your order was placed, the order number will be displayed in the upper left of the thank_you page. The format is #SMxxxx.
The email address should be the same as the email address you entered when placing the order. Otherwise, the order cannot be matched.
If you enter a phone number instead of an email address when placing an order, please contact our customer service and provide an email address, we will add it for you so that you can initiate a return
We apologize for the inconvenience. We advise customers to submit returns at the return center.
Simply use your fingers to select the product you want to return, quantity and reason, you can initiate a return or exchange request, see exactly how much of a refund you will get after initiating the request, and you can check the return status at any time.
If you prefer to contact customer service directly to initiate a refund rather than a return in the return center, please contact and tell our customer service that you do not want to initiate a return in the return center, our customer service representative will do their best to assist you.
Thanks for your cooperation and understanding.
We currently only support Refund to the original payment method.
To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information.
Once we receive the return package and determine that it's eligible for a refund, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3 - 10 Business days after approval. It depends on the payment method you chose.
PayPal: 3 Business Days
Credit Card: Within 10 Business Days
*If you do not receive a credit to your account within the timeframe mentioned above, please contact the issuing bank of your credit card.
*Due to current situations, your credit cards refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
It depends. If your original order paid an additional shipping fee, then the shipping fee for the original order will be deducted from the refund.
Once we processed your return, your updated invoice should be visible in your Afterpay portal. If you’ve returned part of your order, your Afterpay payment schedule will be adjusted. You should expect to receive your refund from Afterpay within 10 business days. For more information about your Afterpay account, please contact Afterpay directly.
Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds.
1) Before making a purchase, please carefully review your payment information and double-check to make sure it can be used as a valid form of payment.
2) It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to the original form of payment, so if your card is closed or canceled, you will need to contact the bank directly for further information.
3)If your card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account.