RETURN & EXCHANG POLICY

HOW TO START RETURN

1. Contact us or visit our returns center. Enter your order number and email address to start.

2. Follow the instructions and select the items you want to return, quantity, return reason and returns resolution; provide the necessary information (if any).

3. Once your request is approved, you will get a confirmation email with shipping guidelines.You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.

4. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

FREQUENTLY ASKED QUESTIONS

Return & Exchange

1) Within 40 days from the date of fulfillment or 30 days from the date of delivery.

2) For hygiene purposes,The product in unused,unworn and resellable condition can be refunded.

3) In the original packaging with all the tags intact.

4) Only orders purchased on Summermae.com can be returned; we cannot refund or exchange any items purchased from any third-party vendors or weibites.

1) Gift cards

2) Free gift or gifted items(We are unable to accept returns or exchanges on any gifted items as we are only able to refund to the original source of payment. We appreciate your understanding.)

3) Items marked as flash sale, final sale & special sale are also not returnable unless there is a quality issue.

If the purchased product is faulty, submit a return request within 7 days of the delivered date in the return center. Select Damaged or defective as the reason, describe the details and provide clear photos of the damaged item.

Once we approved, we will make things right as you are satisfied.

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right!

In case you receive the wrong item, please submit a return request within 7 days of the delivered date in the return center. Select Received the wrong item as the reason, Please provide the below information:

1)Describe the details on the comment, upload clear photos of the wrong item

2)Comment the product name or SKU number of the item you were supposed to receive (you can find this in your confirmation email)

Once we approved, we will make things right as you are satisfied. 

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

Please comment on the product name or SKU number of the item you would like to exchange, we'll ship the exchange item as you ship back the original items.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

After the return request was approved, you should return the item and provide the proof of shipment and tracking number to us within 15 days, or the return process will automatically end.

We currently are unable to offer a free returns service.

There are two methods for choosing.

1) We provide a USPS return shipping label, and charge a return shipping fee. This fee will be deducted from the refund.

When the returned quantity is within 3 items(including 3 items), we will charge an $8 shipping fee per shipping label; When the returned quantity is more than 4 items(including 4 items, we will charge a $4 shipping fee per item.

2) You could ship the package with any carrier of your choice, so return shipping will be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact our Customer Service Team so we can look into this for you as quickly as possible.

Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.

Please provide accurate product pictures and size/color, or you could find the right SKU below the title on the product page to us, so we can ship the right item for you.

Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.

If you ship the package with the return label we provided, you don’t need to do anything, we will track the package.

If you ship the package with any carrier of your choice, once you've sent out your return package, please enter the carrier and tracking number on the return center page. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

No matter how many items there are in an order, only one return or exchange request can be initiated (unless there is a quality problem).

If your package was shipped separately, please ensure your entire order is received before initiating a return request.

Please make sure you entered the right information.
You can find the right order number on the thank_you page. Once your order was placed, the order number will be displayed in the upper left of the thank_you page. The format is #SMxxxx.

The email address should be the same as the email address you entered when placing an order. Otherwise, the order cannot be matched. If you enter a phone number instead of an email address when placing an order, please contact our customer service and provide an email address, we will add it for you so that you can initiate a return

Sorry for the inconvenience. We recommend that customers initiate a return in the return center.

Simply use your fingers to select the product you want to return, quantity and reason, you can initiate a return or exchange request, you can clearly see how much refund you will get after the request is initiated, and you can check the return progress on return page at any time.
If you prefer to contact customer service directly to initiate a refund rather than a return in the return center, please contact and tell our customer service that you do not want to initiate a return in the return center, our customer service representative will try their best to help you solve the problem.

Thanks for your understanding and cooperation.

Refund

We currently only support Refund to the original payment method

To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information.

Once we receive the return package and determine that it's eligible for a refund, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 3 - 10 Business days after approval. It depends on the payment method you chose.

PayPal: 3 Business Days

Credit Card: Within 10 Business Days

*If you do not receive a credit to your account within the timeframe mentioned above, please contact the issuing bank of your credit card.

*Due to current situations, your credit cards refund may require an additional 3-5 days to process. Thank you for your patience and understanding.

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

It depends. If your original order paid an additional shipping fee, then the shipping fee for the original order will be deducted from the refund.

Once we processed your return, your updated invoice should be visible in your Afterpay portal. If you’ve returned part of your order, your Afterpay payment schedule will be adjusted. You should expect to receive your refund from Afterpay within 10 business days. For more information about your Afterpay account, please contact Afterpay directly.

Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds.

Tips:

1) Before making a purchase, please carefully review your payment information and double-check to make sure it can be used as a valid form of payment.

2) It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to the original form of payment, so if your card is closed or canceled, you will need to contact the bank directly for further information.

3)If your card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account.

In case you have any other query or help, please do not hesitate to get in touch with our customer service

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