RETURN FAQS

1. How to start a return?

Please refer to the following return process flowchart for comprehensive guidance on each step involved in the return process.

 

2. How to find the order number and email/postal code?

To find your order number and email/postal code, please follow these steps:

(1) Check your "Order Confirmation" email for your order number, whose sender is support@summermae.com.

(2) Click on the "View Order Status" button in the order confirmation email. This will take you to the order status page.

(3) On the order status page, find the email address you provided when placing the order at the bottom.

If you need further assistance, please feel free to contact us at support@summermae.com.

3. Why can't I initiate a return online?

(1) Please confirm that your order has been fulfilled completely before submitting a return request.  Unfulfilled orders are ineligible for returns.

(2) Double-check that your order number and email address are accurate before submitting a return request.

(3) Ensure that the return request you submit falls within our specified return timeframe.

(4) Check that none of the items you wish to return are included in our non-returnable product range.

4. I've received a damaged or defective item. What should I do?

If you have received a damaged product, please follow these steps to initiate a return:

(1) Visit our return center within 7 days of the delivery date.

(2) Select "Damaged or Defective" as the reason for the return.

(3) Provide a detailed description of the issue and upload three high-resolution images of the damaged item to show the shipping label, item label, and barcode attached to the outer packaging, and the damaged part of the item.

Image Examples
Damage Part	Item Label	Shipping Label

Once we have reviewed and approved your request, we will take the necessary steps to ensure your satisfaction.

If you have any further questions or concerns, please don't hesitate to reach out to us.

5. I received the wrong item. What should I do?

Our aim is to make sure you receive all your favorite items accurately. If by any chance we have sent you the wrong item, rest assured we will rectify the mistake. Here's how you can proceed:

(1) Visit our return center within 7 days of the delivery date.

(2) Select "Received the wrong Item" as the reason for your return.

(3) Provide a detailed description of the issue, and make sure to upload four high-resolution images of the incorrect item to show the shipping label, item label, and barcode attached to the outer packaging, the wrong item received, and its size.

Image Examples
Wrong Item	Item Label	Item Size	Shipping Label

Once we have reviewed and approved your request, we will take the necessary steps to make things right and ensure your satisfaction.

Please don't hesitate to reach out to us if you have any further questions or concerns. We are here to assist you.

6. Can the items be returned or exchanged for different sizes, colors, or styles? 

We understand that sometimes you may want to exchange a purchased product for a different item. Here's how our exchange process works:

(1) Within 30 days after the delivery date, visit our return center to initiate the exchange process.

(2) In the return center, you will be able to choose from a variety of other color and size options for your order.

(3) If you wish to exchange your product for a different item altogether, please add a note in the return center or send an email to support@summermae.com with the details of the item you would like to replace it with (name, SKU, color, and size).

Please keep in mind that for exchanges, we may need to refund or charge you the price difference, which will be added to your purchase. Once your exchange request has been approved, you will receive an email with detailed return instructions. After we receive the returned products and process the payment for the price difference, we will dispatch the exchanged or replacement items.

If you have any further questions or need assistance, please feel free to contact us. We are here to help you.

7. I have purchased a set from your store. Can I return it separately?

Please note that we do not accept separate returns for items purchased as part of a set. If you wish to return an item from a set, you must return the complete set. Please be advised that returning only the top or bottoms will not result in a refund. Additionally, you will be responsible for covering any round-trip shipping costs associated with incorrect returns or exchanges.

8. Do you provide free return labels?

Resolution	Return Method	Return Shipping Fee
Replace with the same item	Ship with a return label provided by us	FREE
Exchange for other items	Ship with a return label provided by us	FREE
Refund to store credit	Ship with a return label provided by us	FREE
Refund to original payment method	Ship with a return label provided by us	1-2 items, Charge $8
		3+ items, $4/ item
	Ship with any carrier of your choice	Pay the shipping fee at the post office on your own
1. If you select the "Ship with any carrier of your choice" return method, please use a standard shipping service with tracking to ensure a successful return. Remember to save your return receipt or tracking number for verification purposes. 2. If you choose to use the "Ship with a return label provided by us" return method If the weight of your return package exceeds the weight limit indicated on the label, please purchase a new label and provide us with a receipt. We will reimburse you for the additional shipping costs in accordance with our refund policy. If you require a replacement label, please contact us directly to request one.

9. Where should I send my returns?

We will provide you with the return address after you have submitted your return request. Please mail it ONLY to the return address we offer and NOT to the address on the original shipment. Otherwise, we will not receive your return.

10. Can I return the item to your warehouse, office, or physical store?

We currently do not accept return methods other than our standard return procedure. Please follow our return process so we can help you out as quickly as possible.

11. I've sent out my return package. Now what?

If you ship the product with the return label we provided, there is nothing more you need to do, we will track the delivery.

If you ship the package with a carrier of your choice, please upload the carrier and tracking number on the return center page after the package has been delivered. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

A Few Things to Note:

(1) The product should be sent back to us within 15 days after the return request has been approved, or the return process will automatically end.

(2) For hygiene purposes, the product may be returned for a refund if it is unwashed, unworn, and in resellable condition.

(3) In the original package with all the tags intact.

(4) Only orders purchased on Summermae.com can be returned; We cannot refund or exchange any items purchased from any third-party vendors or websites.

Click here to know more details about our return policy.